Tips for the new sales manager on the first visit to customers
Tips for new sales managers on how to prepare the initial visit to existing customers and how to strengthen and expand the relationship resiliently
Tips for the new sales manager on the first visit to customers
- OBJECTIVE: To understand what customers like. To learn what customers want as further development of the company, the product, or the services. Recognize what has so far prevented non-customers from buying or – in the case of ex-customers – has led to breaking off contact.
- Separate personal sensitivities from structural deficiencies.
- Not getting caught up in the past. It is important to ask yourself and your customers questions that are directed towards the future.
- Brief self-presentation: new leadership in sales.
Questions to customers
- What do you expect from us in the future?
- What services and products would you like to receive from us that we have not yet offered?
- What incident has ever affected our relationship and what would you recommend to us to avoid similar situations in the future?
- What is a special highlight for you that you would like to experience with us again?
- If you were in my place as a newly appointed sales manager: What would you especially consider?
I SUPPORT YOU ON THE WAY TO YOUR SUCCESS
I am a strategist, an innovator, an unconventional thinker, a mover and shaker and therefore I do the right things sooner and better.
And with pleasure also for you.
Together we can discover new market opportunities, steer product branding into the right direction, understand your customers better – and stand out from the competition with tailor-made products for your target group. All this leads to more customer satisfaction, greater customer lifetime value and more sales potential.
Can you afford not to go for it?
